After Hours Emergency Tradesman

All emergencies should be directed to Jamesons on (02) 8969-3300 during office hours (Monday to Friday, 8:30am to 5:00pm). For after hours emergency repairs to common property we suggest the following trades and service providers:

Plumbing:    Paul Fallon       - 0417-015-476    Robert Fallon   - 0412-216-696 Electrical:    FJ Lambert      - 0408-228-218    Gordon Harris - 0418-290-790 All After Hours Emergency Trades:      Andrew Coope - 0439-033-376   Water:    Sydney Water - 13 20 90 (24 hours)   Gas:    AGL                - 13 19 09 (24 hours)   Electricity:    Energy Australia - 13 13 88 (24 hours)   Police/Fire/Ambulance:    Emergency        - 000   State Emergency Services (SES)    132 500

For your assistance we recommend you read the following list of events which might be considered an emergency. If you decide to use the services of an after hours tradesman for a non-emergency, you may be personally charged for the cost of the callout.

1. Failure of electricity supply
2. Failure of Water Supply
3. Failure of Gas supply
4. Lift Stoppage
5. Garage Door Jamming in the "Up" or "Down" Position
6. Burst Water Pipe
7. Sewer Choke
8. Break & Enter Damage to Front Door or Window
9. In the event of a fire
10. In the event of Vandalism / Malicious Damage
11. In the event of Impact Damage which impedes access to building
12. In the event of Storm Damage

1. Failure of electricity supply

Check first of all to ascertain that it is not a general power failure in the street. If it is a general failure please call the Energy Australia emergency number above. If the failure is localised to your unit, check to ensure that the circuit breakers have not tripped or fuses blown, as those fuses and circuit breakers are your own responsibility. If circuit breakers and fuses are intact, you may wish to call one of the above after hours emergency contacts. If you have in your unit any working life-support equipment, such as a Dialysis machine, please call the emergency numbers given by the equipment supplier or medical team responsible for monitoring the patient's condition.

2. Failure of Water Supply

Water supply failure can occur for several reasons. The first being that Sydney Water is carrying out work on the street pipes and has temporarily shut off the supply or, a plumber may be working in the building. Check first of all that this is not the case. Other reasons could be failure of a circulation pump which could affect both Hot and Cold supply. If you suspect that a pump has failed then you may wish to call one of the above after hours emergency contacts.

3. Failure of Gas supply

Gas supply seldom fails and is most likely to be a fault with the appliance you are using. Gas appliances within a Unit are your own responsibility to repair and maintain. You should therefore call your own gas plumber or if you are a tenant, call the gas plumber nominated in your Rental Agreement.

4. Lift Stoppage

Call the lift maintenance company whose name is generally located on a plate inside the lift car.

5. Garage Door Jamming in the "Up" or "Down" Position

Make sure that your door remote controller is working and that the batteries are not old and flat by checking it against another resident's controller. If your controller is working and the door still refuses to open/close then you may wish to call one of the above after hours emergency contacts.

6. Burst Water Pipe

If water suddenly starts running out of a wall, ceiling or floor it obviously should not be ignored  and you should take the following steps:-
(a) If water is coming through the ceiling please check with the upstairs neighbour to ensure that their dish-washer, washing machine or internal hot water tank is not leaking. Please also note that if the problem does originate in the upstairs unit, with one of those appliances, then it is the individual resident's responsibility to rectify at their own cost.
(b) If the problem appears to be a burst pipe within a wall or floor, attempt to find the main stop-valve for your unit and turn it off. The shut off is normally in a kitchen cabinet, in the laundry or under the laundry tub. This may prevent further water flow damaging your carpet and personal effects. You may wish to call one of the above after hours emergency contacts.

7. Sewer Choke

The first sign of a problem will frequently be that, when flushing the toilet, the water backs up to the rim of the bowl and does not drain away. A sewer choke or surcharge is happening when raw sewage starts to overflow from any toilet or floor waste outlet in your bathroom, laundry or kitchen. It may also overflow from a ground level vent pipe outside a ground floor apartment. You may wish to call one of the above after hours emergency contacts.

8. Break & Enter Damage to Front Door or Window
If the main entry door to your unit or a window is damaged by a break and entry or is vandalised to the extent that the security of your unit is compromised you may wish to call one of the above after hours emergency contacts.

9. In the event of a fire
Call the NSW Fire Brigade. After the fire has been extinguished you may wish to call one of the above after hours emergency contacts.

10.In the event of Vandalism / Malicious Damage
You may wish to call one of the above after hours emergency contacts.

11.In the event of Impact Damage which impedes access to building
You may wish to call one of the above after hours emergency contacts.

12.In the event of Storm Damage
You may wish to call one of the above after hours emergency contacts. If a tree has fallen on your power lines call S.E.S and/or Energy Australia emergency number

THE FOLLOWING ARE YOUR OWN RESPONSIBILITY FOR REPAIRS & MAINTENANCE

The items listed below may well be an Emergency from your own point of view HOWEVER, THEY ARE NOT COMMON PROPERTY SO ARE NOT THE RESPONSIBILITY OF [THE OWNERS CORPORATION] TO REPAIR OR MAINTAIN. PLEASE SEE INSTRUCTIONS ON HOW BEST TO HANDLE THOSE ISSUES.

Burst Internal Hot-Water Tank

If you have a Hot-Water tank within your unit, typically under the kitchen bench or in the laundry, you should be aware that it is your own responsibility to repair and maintain. It is also your responsibility to ensure that any water leaks from the tank do not cause damage to the surrounding units. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement

Toilet Cistern Not Flushing or Leaking

Please note that toilet cisterns (water tanks) are the responsibility of the individual resident to repair and maintain. You should therefore call your own plumber or if you are a tenant, call the plumber nominated in your Rental Agreement

STOVE / FRIDGE NOT WORKING

Please note that stoves, cook-tops and fridges are the responsibility of the individual resident to repair and maintain. You should therefore call your own tradesman or if you are a tenant, call the tradesman nominated in your Rental Agreement

DISHWASHER /WASHING MACHINE/DRYER NOT WORKING

Please note that dishwashers/washing machines and dryers are the responsibility of the individual resident to repair and maintain. You should therefore call your own tradesman or if you are a tenant, call the tradesman nominated in your Rental Agreement. If the problem relates to communal washing machines in a communal laundry you should call the service company which maintains them. There is normally a sticker with telephone contact numbers attached to a machine.